Privacy Policy - DreamFun Zone

Introduction

Welcome to DreamFun Zone's Privacy Policy. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our amusement park, use our website, or engage with our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our site or services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of our services after the date such revised Privacy Policy is posted.

Information We Collect

We collect information that you voluntarily provide to us when you register at our park, express an interest in obtaining information about us or our products and services, when you participate in activities on our website, or otherwise when you contact us.

Personal Information

The personal information that we collect depends on the context of your interactions with us and our services, the choices you make, and the products and features you use. The personal information we collect may include the following:

Name and contact data (including email address, phone number, and mailing address)
Payment information (credit card numbers, billing address)
Date of birth and age verification information
Emergency contact information
Photograph or video footage for security and marketing purposes
Preferences and interests related to park attractions

Automatically Collected Information

When you visit our website or use our mobile applications, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with our services.

How We Use Your Information

We use the information we collect or receive in the following ways:

To facilitate account creation and authentication: We use your information to create and manage your DreamFun Zone account, including annual passes and membership programs.
To process transactions: We use your payment information to process ticket purchases, season passes, merchandise sales, and food and beverage transactions.
To send administrative information: We may use your personal information to send you product, service, and new feature information, as well as changes to our terms, conditions, and policies.
To protect our services: We use your information as part of our efforts to keep our park safe and secure, including fraud monitoring and prevention.
To enforce our terms and policies: We use information to enforce our terms, conditions, and policies for business purposes, to comply with legal requirements, or in connection with our contract.
To respond to legal requests: We may use your information to respond to legal requests and prevent harm, including compliance with law enforcement requirements.
For marketing purposes: With your consent, we may use your information to send you marketing communications about special offers, events, new attractions, and promotions that may be of interest to you.
To improve our services: We use feedback you provide to improve our products, services, and attractions, and to develop new offerings.

Sharing Your Information

We may process or share your data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or illegal activities.

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our park, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

We use both session and persistent cookies for the following purposes:

Essential Cookies: These cookies are necessary to provide you with services available through our website and to enable you to use some of its features.
Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization based on your interaction with our services.
Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot guarantee the absolute security of information transmitted to our services.

We employ industry-standard security measures including encryption, secure socket layer technology (SSL), firewalls, and access controls to protect your data. Our staff members who have access to personal information are trained in data protection practices and are bound by confidentiality obligations.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

The right to access: You have the right to request copies of your personal information from us.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Children's Privacy

We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you are a parent or guardian and you are aware that your child has provided us with personal information without your consent, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

For children between 13 and 18 years of age, we require parental consent for certain activities such as creating online accounts, participating in loyalty programs, or receiving marketing communications.

International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including personal data, to Australia and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Third-Party Links

Our website may contain links to third-party websites and services that are not owned or controlled by DreamFun Zone. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that DreamFun Zone shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our services after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

DreamFun Zone
120 Harbour St
Sydney NSW 2000
Australia

Email: [email protected]
Phone: +61 2 9184 7352

We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable data protection laws.